Privacy Policy

DeltaLabs UK is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use www.deltalabs-uk.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal data:

Personal information: name, email address, phone number, billing and delivery address
Account information: login details if you create an account
Order information: purchase history, transaction details
Technical data: IP address, browser type, device information, operating system
Usage data: pages visited, time spent on the website, interactions
Marketing preferences: consent choices for communications

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Manage customer accounts and enquiries
Provide customer support
Improve our website, products, and services
Send order confirmations and service-related communications
Send marketing communications where consent has been given
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we process personal data on the following bases:

Contractual necessity – to fulfil orders or provide services
Consent – where you have opted in to marketing communications
Legal obligation – to comply with applicable laws
Legitimate interests – to improve our services and protect our business

4. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

Remember user preferences
Enable essential site functionality
Track anonymous usage statistics

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

We do not sell your personal data.

We may share information with trusted third parties only where necessary, including:

Payment processors
Delivery and logistics providers
Website hosting and analytics services
Legal or regulatory authorities where required

All third parties are required to handle your data securely and lawfully.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

While no system is completely secure, we work to ensure your data is handled safely and responsibly.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.